Frequently Asked Questions

Where are you based? Our company is based in Falkensee, Germany.
How can I pay for my order? You can pay by bank transfer.
Should I make a pre-payment? Yes.
What is your VAT number? DE288801273
Can I see the products before buying? Yes. You can visit our main warehouses in Berlin or Bulgaria.
How are the goods packed? Most of our products are packed in carton boxes.
Can you organise transport? No, but we can help you find a suitable transport solution.
Do you have a catalogue? Our complete catalogue is available to logged-in users.
How do I place an order? First you need to sign up to be able to make an order.
What is the minimum order quantity (MOQ)? Different offers have different minimum order quantities.